Question 1

What is an NFT?

Accepted Answer

An NFT is a unique digital item recorded on a blockchain. It represents ownership of a specific piece of digital art or collectible.

Question 2

Which blockchain network is used?

Accepted Answer

Neo Art Market uses the Polygon network. Polygon is the network name only — it is never used as the payment currency.

Question 3

Which currency can I use?

Accepted Answer

USDT is the only payment currency across the entire marketplace, including prices, offers, fees and balances.

Question 4

How do I connect my wallet?

Accepted Answer

Select Connect Wallet in the header and choose your wallet provider. Your wallet remains self-custodial and we never store your keys.

Question 5

Where can I see my purchased NFTs?

Accepted Answer

Open the My NFTs page while your wallet is connected to see collected, created and favorited items.

Question 6

How do I know a listing is genuine?

Accepted Answer

Every listing shows its creator, current owner and wallet address directly on the item page, along with full transaction history.

Question 7

Where can I review transactions?

Accepted Answer

Sales, listings, transfers, mints and transaction hashes are all shown in the Activity feed.

Question 8

Do I need a network fee?

Accepted Answer

A small amount of the Polygon network token is required to pay the blockchain transaction fee. It is never used as the NFT purchase currency.

Question 9

What fees apply to a sale?

Accepted Answer

A 2% platform fee applies to completed sales and 5% creator royalties apply on secondary sales. Both are shown in USDT before you confirm.

Question 10

Can I resell an NFT?

Accepted Answer

Listing and offer features are arriving soon for items you already own.

Question 11

Are purchases refundable?

Accepted Answer

Blockchain transfers are final. Once a transaction is confirmed on Polygon it cannot be reversed, so review item details before buying.

Question 12

How do I get support?

Accepted Answer

Use the Contact form in the site footer. Messages reach our team directly and we reply to the email address you provide.

Frequently asked questions